1. Who we are

All Clear Window Cleaning is a professional exterior cleaning business based in South Devon, providing services including window cleaning, gutter clearing, roof cleaning, patio cleaning, softwashing, conservatory and orangery cleaning, and related exterior cleaning work.

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:

Email: allclearplymouth@gmail.com
Website: www.allclearplymouth.co.uk

Correspondence address:
5 Woodland Drive
Brixton, Devon
PL8 2PB

2. What information we collect

We may collect personal information when you contact us, request a quote, book a service, complete a website form, email us, telephone us, or communicate with us through social media or messaging services.

This may include:

• Your name
• Your email address
• Your telephone number
• Your property address or the address where work is to be carried out
• Details about the service you are interested in
• Messages, enquiries, photographs, or other information you choose to send us
• Payment and invoicing information where you become a customer

3. How we use your information

We use your personal information to operate our business and provide our services properly. This may include using your information to:

• Respond to enquiries
• Provide quotations
• Arrange appointments
• Carry out exterior cleaning services
• Contact you about your booking or ongoing work
• Send invoices, receipts, or payment information
• Keep business, accounting, and insurance records
• Deal with customer service queries or complaints

We only collect and use information that is reasonably necessary for these purposes.

4. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the situation, we may use your information because:

• It is necessary to provide a quote or carry out a service you have requested
• It is necessary for our legitimate business interests, such as managing bookings, communicating with customers, and keeping appropriate records
• It is necessary to meet legal, tax, accounting, or insurance obligations
• You have given consent, for example where we ask permission to use a testimonial or photograph for marketing

5. Photographs and property images

We may occasionally take photographs of work carried out, for example before-and-after images, job records, or examples of completed cleaning work.

Where photographs could identify you, your home, your address, or other personal details, we will take care to use them appropriately. We will not intentionally publish personal details such as names, addresses, number plates, or identifying information without permission.

If you would like an image of your property removed from our website, social media, or marketing materials, please contact us.

6. Who we share your information with

We do not sell or rent your personal information.

We may share limited information where necessary with trusted service providers who help us run our business, such as:

• Website hosting and website form providers
• Email, phone, and messaging services
• Accounting, bookkeeping, or invoicing services
• Payment providers
• Insurers or professional advisers, where necessary
• Legal or regulatory authorities, if required by law

We only share information where there is a proper reason to do so.

7. How long we keep your information

We keep personal information only for as long as necessary.

Enquiry information may be kept for a reasonable period so that we can follow up enquiries and manage our business. Customer, job, invoice, and payment records may be kept for longer where needed for tax, accounting, legal, or insurance purposes.

When information is no longer needed, we will delete it securely or anonymise it where appropriate.

8. Cookies and website analytics

Our website may use cookies. Cookies are small files stored on your device that help a website work properly or help us understand how visitors use the site.

Some cookies may be necessary for the website to function. Others, such as analytics cookies, may help us understand which pages visitors use and how the website can be improved.

Where required, our website will ask for your consent before using non-essential cookies. You can also manage or block cookies through your browser settings.

9. Your rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Object to certain uses of your information
• Ask us to restrict how we use your information in certain circumstances
• Withdraw consent where we are relying on consent

To exercise any of these rights, please contact us using the details above.

10. How to complain

If you have concerns about how we handle your personal information, please contact us first and we will do our best to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

Visit the ICO website

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.